Some Gmail users are reporting a major problem with Google’s email service–specifically, that all of their emails, labels, themes, folders, and other personalized settings have all been erased.
Several Gmail help forums were filled with users who had experienced this problem. Users reported that they were able to receive new messages, but that none of their previous email exchanges were appearing. Contacts appear to have been preserved and the issue only seems to be affecting a subset of Gmail users (“less than .29% of the Google Mail userbase,” according to Google).
“I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?” wrote user bkishan.
“I was on my eMail normal and when I refreshed all my account settings, eMail, labels, contacts etc has just disappeared. I was running at 80% capacity is that anything to do with it? Is there a way that one can restore all of that?” asked another.
LibertyGirlLondon wrote in a blog post, “It is clear from the Gmail forums and Twitter that hundreds if not thousands of people have had their Gmail accounts compromised. A firm believer in the concept of cloud computing, it never occurred to me that my Gmail account could one day disappear.”
Google is aware of the problem and updated their App Status dashboard to acknowledge the issue.
Google wrote at 3:09PM ET on February 27, “We’re investigating reports of an issue with Google Mail. We will provide more information shortly.”
At little over an hour later, the company added, “Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 5:20:00 PM UTC-5 with more information about this problem. Thank you for your patience. This issue affects less than .29% of the Google Mail userbase.”
A user described as a Google employee and Gmail specialist wrote in one of the help forums,
Hi everyone,We’re looking into this issue right now. I know how important your messages are to you. Thanks for reporting on the forum.
Michelle
We’ll continue to update the post as more information becomes available.
UPDATE: Google posted an update to its App Status blog reading, “Our team is continuing to investigate this issue. We will provide an update by February 27, 2011 7:44:00 PM UTC-5 with more information about this problem. Thank you for your patience. For those Gmail users reporting missing messages, our engineers are working to restore them as soon as possible.”
UPDATE: A Google spokesperson told The Huffington Post the company has revised its estimate of the users affected and now believes less than .08% of Gmail users were affected. The spokesperson added, “We’ve already fixed the problem for some individuals. Our engineers are working as quickly as possible and we hope to have everything back to normal soon. We’re very sorry for the inconvenience to our customers.”
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